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Roundup on Research: Community of Inquiry

The Roundup on Research series is intended for faculty and staff who are interested in learning more about the theories, frameworks, and research in online and technology-enhanced teaching and learning.

One of the first questions many educators ask when getting started teaching online is “How do you recreate the experience of a face-to-face classroom in an online environment?” While there are many facets to that question, many instructors refer to the sense of community and connection as a gap that they struggle to overcome. However, much research has been done on the impact and development of learning communities in the online classroom. In this article, we will discuss the influential framework Community of Inquiry (CoI), how it can be used to inform your own teaching, as well as how it has been used to frame online learning research in the research.

Community of Inquiry model (Garrison, Anderson & Archer, 2000)

One of the most used frameworks applied to the understanding of online learning environments is the community of inquiry (CoI) model (Garrison, et. al, 2000). Originally developed by observing asynchronous text-based learning environments, CoI suggests that there are three core interdependent elements to a learning experience: social presence, cognitive presence, and teaching presence. The intersection of the three presences results in what is categorized as “deep learning.” Rooted in the belief that learners construct meaning within social contexts (social constructivism), Community of Inquiry makes meaning of how learners interact online to create knowledge.

 

Three presences: cognitive, teaching, and social

Cognitive presence is the capacity for meaningful construction of learning. Cognitive presence is often what instructors might think of the active learning portion of a class. Indications of cognitive presence include asking questions, engaging in reflection on a topic, and scaffolding engagement with a topic. Cognitive presence can be supported by an instructor asking probing questions, modeling reflection, and encouraging active participation from learners. As the community grows together, other learners may (and should) also participate in the facilitation of cognitive presence. 

Teaching presence is the design, structure, and guidance that directs the learning experience. Instructional design is one of the earliest ways to demonstrate teaching presence (course materials, assessments, activities). However, it is also important to consider how the instructor demonstrates active teaching presence throughout the time of the course. This can take the form of weekly introductory emails, specifying expectations for zoom sessions, or providing assistance to a student struggling with a topic. Teaching presence is not isolated to the instructor alone, rather, can also be exhibited by students by providing structure and guidance to fellow students.

Social presence is the ability for participants in the community to represent themselves as whole people complete with emotions and personality. It is easy to focus on the design of a course thinking about the content that needs to be taught or the learning objectives to be met. In a face-to-face classroom, much of the social presence happens spontaneously through a shared location. In an online setting, we design our courses and spaces to encourage the development of social presence. This could involve including an introduction area for students where the instructor shares (and encourages students to share) some pieces of personal information, infusing weekly posts or announcements with personality as well as giving students space to express their own personalities.

CoI in the literature

As one of the prevailing frameworks in current online teaching and learning, the Community of Inquiry model has been in the academic spotlight frequently over the past several years. In a recent search, CoI has been cited in over 1000 articles during the last three years alone. As classrooms transitioned to emergency remote and/or online teaching during the pandemic, CoI has been used to explain students’ motivation in courses (Turk et al., 2022), how to understand the bridge between informal and formal learning (Chatterjee & Parra, 2022), and leveraging learning analytics for student feedback (Yılmaz, 2020). It is also hypothesized that different types of disciplines may have different need profiles for presences, for example, some disciplines may have greater social presence needs vs. teaching presence needs (Arbaugh, 2013). 

Most critically, social presence has been associated with student satisfaction in online learning. While teaching and cognitive presence are positively correlated with students’ perceptions of learning (Akyol & Garrison, 2008; Turk et al., 2022), social presence was highlighted as faculty transitioned to emergency remote teaching during the pandemic. Studies of social presence have cited timeliness of feedback and coaching (Conklin & Dikkers, 2021), frequency of communication and feedback (D’alessio et al., 2019), and the opportunity for social interactions regardless of whether those opportunities were acted upon (Weidlich & Bastiaens, 2019) as ways to build social presence. The benefits of Increased social presence suggest decreased issues with academic integrity (Eshet et al., 2021), increased student performance (D’alessio et al., 2019), and increased higher-order thinking (Stein et al., 2013). 

Critiques of CoI

While being one of the most popular frameworks leveraged in online teaching and learning right now, CoI is not without critique. First, it assumes that learning is inherently social. If your teaching philosophy does not align with the underlying beliefs of social-based learning (like constructivism), this may not be the best framework.

In Xin’s (2012) critique she notes the challenges of parsing out what is a “social presence” interaction (since CoI assumes all learning is social) from the other types of presences. How are cognitive presence and teaching presence different if they are also inherently social? In addition, because CoI is rooted in the written communication between community members, is there a difference between what happens in written, asynchronous communication versus what may take place more spontaneously with spoken, synchronous communication? Others have suggested that CoI does not take into account interpersonal contributions to learning. Learners may also need to take responsibility for their learning, and they may not always be invested in a learning community  (Shea et al., 2014; Wertz, 2022).

Finally, CoI was developed during a time when synchronous communication (like videoconferencing) was at a premium. The research has not yet determined whether CoI applies equally as well when a portion of communication is taking place synchronously.

How to incorporate CoI into your online design

One of the reasons Community of Inquiry is so popular is because it can be used proactively as a framework for creating a more engaging learning environment. Facilitating an online course can feel like teaching to a black box. CoI provides a way to be proactive in development to make teaching online more effective. The best way to leverage CoI is to think about the three types of presences and how you are planning to address them each week. 

Since CoI is rooted in active communication, one of the best things to do is to create a communication/engagement plan

Ideas for increasing teaching presence:

    • Write weekly introductions and weekly summaries. Consider including points that you may have found particularly interesting and/or general comments on discussions within class.
    • Use the Announcements feature to post timely updates.
    • Return emails and assignments within a set expectation. For example, “I will return short assignments within 3 days. Our longer papers will be returned within 7 days”
    • Create a survey for students to get feedback on organization/communication. Make adjustments based on feedback, and then communicate those changes back to students. Students need to know that you have made changes based on their feedback.

Ideas for increasing cognitive presence

    • In videoconferencing (like Zoom), create handouts or guided notes so students can be active during lecture.
    • Tools like Persuall can engage students asynchronously with communications on readings. 
    • Use case studies, application, and reflection assignments to encourage students to consider content topics and make meaningful connections
    • In videoconferencing (like Zoom), create handouts or guided notes so students can be active during lecture.
    • Tools like Persuall can engage students asynchronously with communications on readings. 
    • Use case studies, application, and reflection assignments to encourage students to consider content topics and make meaningful connections

Ideas for increasing social presence

    • Social presence is facilitated by the instructor. Demonstrate commitment to connection with students. Create a communication plan. Students frequently cite feedback from instructors as a critical aspect of feeling connected in a class. Give students expectations for timliness of feedback and provide enough detail to build an academic relationship.
    • Create space for social interactions during Zoom sessions. Take the first 3 minutes for small talk, have a question of the day, or use a poll to encourage students to share about themselves if they feel comfortable.
    • Use a discussion board for informal conversations. Consider a theme – favorite meme, favorite place to travel, food that reminds you of home. Make sure that as the instructor, you participate as well.


If you are interested in learning more about Community of Inquiry, visit the CoI website.

References

Arbaugh, J. B. (2013). Does academic discipline moderate CoI-course outcomes relationships in online MBA courses? The Internet and Higher Education, 17, 16–28. https://doi.org/10.1016/j.iheduc.2012.10.002

Chatterjee, S., & Parra, J. (2022). Undergraduate Students Engagement in Formal and Informal Learning: Applying the Community of Inquiry Framework. Journal of Educational Technology Systems, 50(3), 327–355. https://doi.org/10.1177/00472395211062552

Conklin, S., & Dikkers, A. G. (2021). Instructor Social Presence and Connectedness in a Quick Shift from Face-to-Face to Online Instruction. Online Learning, 25(1). https://doi.org/10.24059/olj.v25i1.2482

D’alessio, M. A., Lundquist, L. L., Schwartz, J. J., Pedone, V., Pavia, J., & Fleck, J. (2019). Social presence enhances student performance in an online geology course but depends on instructor facilitation. Journal of Geoscience Education, 67(3), 222–236. https://doi.org/10.1080/10899995.2019.1580179

Eshet, Y., Steinberger, P., & Grinautsky, K. (2021). Relationship between statistics anxiety and academic dishonesty: A comparison between learning environments in social sciences. Sustainability (Switzerland)13(3), 1–18. https://doi.org/10.3390/su13031564

Garrison, D. R., Anderson, T., & Archer, W. (1999). Critical Inquiry in a Text-Based Environment: Computer Conferencing in Higher Education. The Internet and Higher Education2(2), 87–105. https://doi.org/10.1016/S1096-7516(00)00016-6

Shea, P., Hayes, S., Uzuner-Smith, S., Gozza-Cohen, M., Vickers, J., & Bidjerano, T. (2014). Reconceptualizing the community of inquiry framework: An exploratory analysis. The Internet and Higher Education, 23, 9–17. https://doi.org/10.1016/j.iheduc.2014.05.002

Stein, D. S., Wanstreet, C. E., Slagle, P., Trinko, L. A., & Lutz, M. (2013). From “hello” to higher-order thinking: The effect of coaching and feedback on online chats. Internet and Higher Education, 16(2013), 78–84. https://doi.org/10.1016/j.iheduc.2012.03.001

Turk, M., Heddy, B. C., & Danielson, R. W. (2022). Teaching and social presences supporting basic needs satisfaction in online learning environments: How can presences and basic needs happily meet online? Computers & Education, 180, 104432. https://doi.org/10.1016/J.COMPEDU.2022.104432

Wertz, R. E. H. (2022). Learning presence within the Community of Inquiry framework: An alternative measurement survey for a four-factor model. The Internet and Higher Education, 52, 100832. https://doi.org/10.1016/j.iheduc.2021.100832

Weidlich, J., & Bastiaens, T. J. (2019). Designing sociable online learning environments and enhancing social presence: An affordance enrichment approach. Computers and Education, 142, 103622. https://doi.org/10.1016/j.compedu.2019.103622

Xin, C. (2012). A Critique of the Community of Inquiry Framework. International Journal of E-Learning & Distance Education / Revue Internationale Du e-Learning et La Formation à Distance, 26(1), Article 1. http://www.ijede.ca/index.php/jde/article/view/755

Yılmaz, R. (2020). Enhancing community of inquiry and reflective thinking skills of undergraduates through using learning analytics-based process feedback. Journal of Computer Assisted Learning, 36(6), 909–921. https://doi.org/10.1111/jcal.12449

NameCoach – A new tool for Canvas

NameCoach for Canvas - a tool for building community in the classroom.

NameCoach is a new tool introduced in Canvas in Fall 2021. It allows students and instructors to record their preferred way to audibly speak their name, as well as provide a phonetic pronunciation. 

In Canvas, NameCoach is automatically enabled on the left-hand navigation bar. Selecting it will bring up the list of students’ names and preferred pronunciations.

Being able to call students by their name, with the correct pronunciation is a powerful tool in both the online and face-to-face classroom. Research supports that even small measures, like calling students by name, builds rapport, may increase participation, and increases students’ feelings of engagement with the class.

For more information about NameCoach, see the ITS Teaching and Learning page.

Learn more about NameCoach and all the Canvas tools offered through ITS Teaching & Learning.

What’s next – Fall 2021 and beyond

After a full year of pandemic online teaching, you may be wondering what’s next? While Fall 2021 is moving toward a more traditional classroom experience, there are ways to integrate the best of what technology can offer in a face-to-face class. Here are some resources to navigate the transition and learn how to apply all that you’ve learned to your next course.

  • Enriching Scholarship (May 3-5th)
    Hosted by the University of Michigan’s Teaching and Technology Collaborative, Enriching Scholarship is a free, multi-day event held annually the first full week of May and focused on improving teaching, learning, and research through the effective integration of technology and pedagogy. This year, the all-online Enriching Scholarship is focused specifically on the real-world experiences of faculty, staff, and students as we navigated the pedagogies of the pandemic. Registration begins April 12th at the TTC site.
  • Resilient Teaching MOOC
    If you are anxious about what Fall 2021 is going to look like, then consider enrolling in the Resilient Teaching MOOC (Massive Open Online Course). Dr. Rebecca Quintana explains how to prepare for a classroom environment regardless of modality.
  • Pandemic Pedagogy Research Symposium
    Registration is currently open for the Pandemic Pedagogy Research Symposium. The Symposium is designed for interactive presentations and panel discussions on new and emerging research related to teaching and learning during the pandemic with a focus on applied scholarship that advances the art and science of teaching.
  • Stay up-to-date with campus plans and your school
    Your school/department may have guidance for what Fall 2021 may look like for you. Be sure to find out what individual recommendations may be available.

News & Updates

9.17.2021 Designing online programs with a DEIJ lens

Designing online programs with a DEIJ lens

The Online & Hybrid Programs (OHP) Community of Practice is holding a special session designed specifically for instructional designers on discussing best practices for designing online courses with a DEIJ lens Friday September 17th at 1:00 pm.

Led by Chelsea Chandler, Ji Hyun Yu, and Ahmed Lachheb, this session will focus on designing more equitable and inclusive courses in online degree programs.

For more information about joining the OHP Community, see the OHP Community of Practice page.

Want to learn more? Find out more about the OHP Community of Practice.