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Learner Personas Point to Various Motivations in Enrolling in Open Online Courses

Brad is a 38-year-old man who is thinking about the future after leaving the Canadian Army. He has hands-on job experience in logistics and transportation but only a few college credits and no degree. He enrolled in the open online course “People, Technology, and the Future of Mobility” to learn about new technologies and get an overview of their possible impacts. He feels confident in his ability to learn independently online but dislikes reading and might struggle to spend time on the course due to heavy job demands.    

Lavonda enjoys her job in marketing but does not always feel comfortable meeting with clients. She hopes that taking the “Feedback Fundamentals” open online course will help improve her communication skills and put her in a better position for career advancement. Although she has a master’s degree in marketing, she has not taken formal classes in many years. She has never taken online classes before, and at 55, she worries she won’t be able to learn the technology needed to complete the course.  

Mohamed is a third-year engineering student in Syria who enrolled in “Community Organizing for Social Justice” because of the increased violence and injustice he sees. He knows very little about organizing and motivating people. However, he wants to work toward giving others more peaceful and equitable lives. His studies keep him busy, though, so he wants to find ways to stay motivated and make a difference in his community.  

An immensely wide variety of learners are attracted to the flexibility and low cost of massive open online courses. A single MOOC might contain learners from six continents with ages spanning teens in high school to retired adults. The range of learner demographics found in open online courses begs for an awareness of some key differences between learners’ levels of content knowledge, motivation, and engagement strategies learners bring to any given course.

Background  knowledge

Do your online learners learners share the same background and expertise? Not likely. The heterogeneity found in MOOCs means that people enter their courses with a wide range of content knowledge and background experience. These learners did not all attend schools with similar requirements and do not all live in the same regions, as reflected in the above examples of learner personas, so MOOC  “learners cannot be assumed to possess a common body of expertise and thus may approach a task with varying levels of understanding and experience” (Quintana et al, 2020). Faculty creating open online courses should take this broad range of content knowledge into account to make it accessible for diverse learners.

Motivation

Open online course learners are driven by various motivations for taking courses.  Building new skills for a career transition, professional development, and social activism are all typical motivations for learners enrolling in open online courses. Students also use them to supplement their formal training, casual interest in learning more about something (Milligan & Littlelohn, 2017), or a desire to connect with others (Zheng et al, 2015). 

Engagement Strategies 

Learners approach open online courses differently than traditional students might approach their residential courses. Some could have very little time to devote to the course each week and spend months rather than weeks to finish. Others may quickly and independently complete the required course readings, avoiding videos or optional material. Some will watch videos and only look at readings when necessary. Some learners will enjoy participating in discussions to request or offer help to peers, while others will not engage in forum discussions at all, so faculty should consider various possible activities and experiences their future learners might find engaging.  

Meaningful Connections

The flexibility and open access options of open online courses attract a variety of learners from around the globe. Some may be graduate students, undergrads, or high school students, but many others may not be students at all but working professionals with full-time jobs and/or families. To engage and maintain the interest of these learners, online content should focus on learners making meaningful connections between the theories faculty teach and how learners will use that theory in their own lives. 

References

Milligan, C. & Littlejohn, A. (2017). Why study on a MOOC? The motives of students and professionals. International review of research in open and distributed learning, 18(2) https://files.eric.ed.gov/fulltext/EJ1138907.pdf 

Quintana, R.M., Halye, S.R., Magyar, N., & Tan, Y. (2020). Integrating learner and user experience design: A bidirectional approach. Learner and user experience research.   https://edtechbooks.org/ux/integrating_lxd_and_uxd Zheng, S., Rosson, M.B., Shih, P.C., & Carroll, J.M. (2015). Understanding student motivation, behaviors, and perceptions in MOOCs. In Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (pp. 1882-1895). ACM. doi: https://dl.acm.org/doi/10.1145/2675133.2675217

When the Covid-19 global pandemic began, so did a more frequent conversation about the collective trauma endured during this time, from healthcare to housing to education. As time has passed, specifically within the educational sphere, discussions about trauma-informed pedagogy, once commonplace in the scope of the pandemic, seem to have receded. However, understanding the impact of trauma in the classroom continues to be essential for student success.

What is trauma-informed pedagogy? Sarah Le Pichon and Steve Lundy, 2023, share that “…trauma-informed pedagogy does not seek to provide a “cure” for students’ personal or social histories of trauma. But a trauma-informed pedagogy…entails that there are measures educators can adopt that do not exacerbate and may even mitigate trauma in the course of learning”. The CDC states that “[a]dopting a trauma-informed approach is not accomplished through any single particular technique or checklist. It requires constant attention, caring awareness, sensitivity, and possibly a cultural change at an organizational level”.  

Trauma itself isn’t always tied to a dramatic event or story. Roger Fallot and Maxine Harris, commonly attributed with developing trauma-informed care principles in 2009, note that “Trauma is pervasive. National community-based surveys find that between 55 and 90% of us have experienced at least one traumatic event. Individuals report, on average, that they have experienced nearly five traumatic events in their lifetimes. The experience of trauma is simply not the rare exception we once considered it. It is part and parcel of our social reality.”

In considering how to conceptualize trauma-informed pedagogy in the current context of higher education, specifically online, we spoke with four education innovators at University of Michigan to gain insight into their expertise of how to best understand and practically apply this concept.

Who is Trauma-Informed Pedagogy For? 

Trauma-informed pedagogy is for everyone. Dr. Kyra Shahid, Director of the Trotter Multicultural Center, shares that it’s not only for everyone, but specifically for “those invested in education being a pathway towards healing, restoration, innovation and change”. She continues, “We’d be remiss to not pay attention to how global, national, and local trauma impacts the way students see the world who have seen vast changes in how we teach online.” Shahid feels that this work is relevant to the world we live in now and helps learners to avoid cognitive dissonance during a time when the world is vastly changing. Due to this, she feels that one must disrupt the “normal” and teach in a way that is responsive to what this generation has lived through, from racial terror to mass shootings.

Dr. Rebeccah Sokol, Assistant Professor of Social Work, adds that Trauma-Informed Pedagogy is beneficial to both her, as instructor, and to her students. It’s simply put, a “compassionate teaching style”.  She feels that open communication about her students and their lives is really beneficial & helps her students and her be more authentic in the process, which opens the door to being able to learn and receive information. Sokol shares that because of Trauma-Informed teaching practices, she comes to every classroom setting with the understanding that students are coming to the learning experience with a lot of lived experiences. She recognizes and honors their diversity of experience which enriches the depth of learning for the entire community.

“Trauma-informed pedagogy is a learner-centered approach that focuses on the needs of students first and foremost. Since the pandemic, I think we have seen an overall shift toward putting the experience of students first, even if it means making adjustments to expectations and timelines for course delivery”, says Dr. Rebecca Quintana, Director of Blended and Online Learning Design at The Center for Academic Innovation. She also shares that these ideas can also be applied to instructors. “Instructors need to give themselves grace as they seek to provide grace to their students. For instructors, it can be challenging to know how much visibility to give students into challenges they are facing personally, so it is important to thoughtfully navigate each situation on a case by case basis.”

Dr. M. Remi Yergeau, Associate Director of the Digital Studies Institute, notes that there are misconceptions, or bias, when it comes to trauma-informed pedagogy. They note that before one can do the work of learning, one does not need to resolve their trauma. “There is a common misconception, more of a bias, around trauma as well as disability…that people who are in the throws of lived experience, like people experiencing the traumatic impact of a life event, people who are going through a medical event, disabled folks…there is a presumption that you shouldn’t be here”. They add that there is a presumption that you need to get your life in order before you can do the work of learning, which is harmful and presumptuous that experience is not valuable.  Yergeau also feels that it’s important to remember that trauma isn’t just one thing; it can be in the community, a lived experience, social structure, identity, or even one’s body.  Shahid also shared that we need to reframe our thinking that trauma-informed pedagogy is therapy: “…[Trauma-Informed Pedagogy] is not focused on individual needs but on the collective needs of the entire classroom, instructor included”. Sokol shares it could be as simple as a mindset shift to “…come to teaching with understanding that people have a diversity of experiences and backgrounds and being mindful of that diversity when teaching and interacting with students.” Overall, they emphasize that a student’s life experience is valuable within the learning environment.

Trauma-Informed Pedagogy for Online Learning

When we asked Shahid about practical ways to incorporate Trauma-Informed Pedagogy into their online teaching, she suggested that instructors build in time to reflect and time to incorporate the body. “Don’t fall into the practice of education just being an exchange of intellectualism,” she warns. “[We need to acknowledge] the ways that our body is impacted by what we learn, how we learn, where we learn.” If content is particularly challenging–whether due to the nature of the topic or technical difficulty–students can benefit from pausing and allowing the tension of that stress to move through them. Online learning environments can feel somewhat disembodied, relegating student representation to posts on a discussion forum or a small box on a video meeting screen. Technology can engender cognitive dissonance, Shahid says, and establishing ways to remember students as part of a learning group—and as part of their bodies—can support learning. 

Shahid points out that most of human communication is actually nonverbal. “It’s not the words we use, it’s our body language, it’s the eye contact, it’s the energy that we share when we come into a room,” she explains. “It’s those things that really influence how we experience, what we learn, and what triggers in our body that we’re safe or we’re not safe.” Since online learning tends to be absent of many of these cues, this can be particularly challenging for learners with a history of trauma, or for anyone living through unpredictable times. At the same time, she says, technology can bridge gaps, and bring in forms of engagement less common in a classroom. Yergeau notes that instructors don’t have to limit their online teaching to tools like Zoom or Canvas. Platforms like Discord, for example, may have a steep learning curve, but can also allow for students to signal ways they would like to engage, and more layered conversation. No tool is perfect, and Yergeau suggests “pulling in students to do the critical work of assessing those technologies themselves.” They ask, “how are these technologies imagining their users?” Similarly, how are we as instructors imagining learners as we make decisions about how we teach?

While technology presents incredible opportunities for online teaching and learning, Shahid points out that educators aren’t always trained in how to fully utilize it in ways that are continuously accessible to students. Yergeau also notes that it is important to consider how the tech we use ultimately uses the data of our learners, with or without their consent.

Trauma-Informed Pedagogy and Diversity, Equity and Inclusion (DEI)

The principles of trauma-informed teaching—for example caring awareness, transparency, and empowerment—can support all learners. They also provide a framework for instructors to be human too, sharing our pedagogical decisions with students so that they can be improved. Because of its focus on trustworthiness, collaboration, and voice, trauma-informed approaches can be the glue that supports diversity, equity, and inclusion not only in the classroom, but on campus as well. Shahid points out that trauma-informed pedagogy, DEI, and other forms of healing centered practices are interrelated. “For me, [trauma-informed pedagogy] is what allows us to apply the good work of DEI that we have been doing for so many years in ways that are responsive to the students we are working with in the moment.” Whether we are talking about DEI or trauma-informed pedagogy, Yergeau says, “we’re talking about ways of viewing and approaching the world.” They note that it can be easy to imagine how individual trauma intersects with disability, but that it can also intersect with class, intergenerational trauma, legacies of colonialism, racism, and war – the ways in which our country is structured around violence and disempowering folks. We can provide learning experiences that support people where they’re at, Yergeau says, but we can also come at it thinking in terms of providing learning experiences that support social and educational transformation.

Practical Tips

Looking for concrete ways to incorporate trauma-informed pedagogy into your online classroom? Check out these tips below, synthesized from our conversations with faculty.

  1. Environment: Think about the kind of learning environment you want to create.
  • If you have synchronous meetings, plan the way you kick off each session. Are there ways to cultivate an atmosphere that gets students feeling welcome and ready to learn? Some instructors make use of icebreakers, check-ins, Zoom surveys or chat prompts, or music.
  • If your course is asynchronous, are there regular announcements that can be sent, or can periodic introductory pages be embedded in a course site? These can be ways to create rich regular touch points that use clear expectations, reminders, or gifs to build a cohesive community that helps learners to orient themselves and prepare.
  • Work with class participants to develop a group agreement. Sometimes called community guidelines or ground rules, activities like this can make transparent expectations and requests of one another as a class.

2. Time: Slow down and take stock of the moment.

  • Build in time for the class to pause and reflect, such as mindful moments before and after engaging learning activities. This can help students to prepare, shift gears, or reflect and synthesize. 
  • When traumatic events or experiences occur in the world or lives of individuals it can be feel dissonant to go about business as usual. If you are aware of something that may be weighing on students’ minds or bodies, consider creating moments to shift outside of routine. This can mean journaling, an unplanned discussion, or taking the opportunity to connect what is going on with course content so students can see how what they are learning is relevant.

3. Bodies: teach to the whole person.

  • Think about ways to acknowledge how the body is impacted by how and what we learn. If you teach online, recall that sitting for long periods can cause physical discomfort or present challenges to concentrating. Consider taking breaks for movement, or incorporating the body into the learning process. If course content is emotionally difficult, movement can be an ally to work through the material and any tension it may cause in the body.
  • Consider cultivating a learning environment that normalizes rest and restoration rather than busyness and opportunity/information overload. This could look like a segment of the course schedule that doesn’t introduce new content or assignments so that learners can focus on wellness, or regular messages that go beyond content to support student wellbeing.

4. Engagement: include yourself and students in your pedagogy.

  • Let students know why you’ve made certain decisions about class assignments or structure, and the ways in which your teaching style supports you–your passion and values, and also your own wellbeing and boundaries. Students want us to support them, but they don’t want us to burn out.
  • Invite students to be a part of class design or making decisions regarding their assessment. This can provide a sense of control, fairness, inclusion, and importance. We can do as much as possible to plan for learner success and inclusion, but nothing takes the place of students’ determining their own learning. Tools like Gameful that integrate with Canvas or other Learning Management Systems can be an effective way to support learners in individualizing their learning and assessment.
  • Learning isn’t just a two-way street between students and teachers, but also among students themselves. Invite students to share from their own knowledge and experiences, and build in time and activities to help build connections among learners. This can be particularly important in online classes, where students can sometimes feel isolated or as if they are going through class materials alone. For example, there could be regular discussion prompts that get students talking to one another about life or hobbies, and not just course material. Some instructors hold weekly synchronous drop in office hours where students can chat with the instructor about anything, or find fellow students and connect with them. It can be helpful to let students know that there is always room for conversation, connection, and disagreement.

5. Flexibility: Build in a diversity of ways to participate.

  • Online learning can rely heavily on live or recorded lectures, quizzes, and discussion forums. This can feel predictable for students–in both good ways and bad. To create a variety of ways of engaging with material, some instructors layer in use of Discord or other tools. This can provide opportunities for students to go beyond what Zoom or Canvas allow in terms of communication and relationship building (think gifs, or threaded chats, or ease of movement between multiple concurrent video discussions). Other instructors encourage opportunities for video, audio, or image responses as alternatives to writing.
  • Not all technology is equally accessible. The burden of pointing this out can fall to students whose needs aren’t being met. Before that happens, some instructors engage students in analyzing and selecting options that work best for the group or individuals.
  • Create ways for students to signal how they want to interact if they choose. For example, do they want to be reached out to outside of class for study groups, or do they like communicating by email, text, or other apps?

Additional Resources

Attributions

Jenni Patterson is a Design Manager Senior at the Center for Academic Innovation. In this interview, Jenni speaks with us about her role at CAI, the GenAI short courses, and how to get started with a short course.

COVID-19 caught everyone off guard in 2020. Suddenly, all classes had to be held online and instructors and students had to react quickly with minimal help. With time to reflect on these experiences, faculty ask themselves what methods are available to keep students engaged and motivated in an online or virtual environment.

At the Center for Academic Innovation, gameful pedagogy is one approach to increasing student engagement. This method of course design takes inspiration from how good games function and applies that to the design of learning environments. 

One key goal of gameful pedagogy, as one might guess, is leveraging student motivation. To achieve that, course designers draw on elements of Self-Determination Theory, or SDT for short. This theory centers the power of intrinsic motivation as a driver of behavior. It sits on three primary pillars: autonomy (the power of choice a learner can have in their learning experience), competency (a feeling of accomplishment derived from completing a challenge), and belongingness (a feeling of being included and heard by the environment one is in or the people around them) (Deci & Ryan, 2000). 

Yet, gameful pedagogy isn’t just about SDT. Practitioners also believe in an additive point-based grading system instead of traditional grading. In traditional deductive percentage-paced grading, learners start at 100% and have their points deducted as they learn, which does not align with what learning is about. 

In a gameful course, learners are treated as novices when they first start a learning journey, so they start from zero and then work their way up to their goals. It also provides learners the freedom to fail. From a gameful point of view, it is unfair to expect learners to be “perfect” in learning environments because mistakes are common in learning, and they are great growth opportunities. Therefore, in gameful, learning environments that leave space for learners to explore and offer chances to make up for mistakes are preferred. It is important, however, to acknowledge that this freedom does not mean creating an out-of-control environment. Educators can still apply limitations by assigning different point values, requiring the completion of certain tasks to unlock others, etc. to ensure that students are working toward the learning goals. All of these approaches and more boil down to gameful pedagogy, and this course design method has been used in a wide range of classes, from higher education down to K-12. However, most use cases occurred in person before the 2020 COVID outbreak. Does gameful also work in online environments?

That turns out to be a great question for Pete Bodary, clinical associate professor of applied exercise science and movement science in the School of Kinesiology.  He has taught gameful courses for several years, including MOVESCI 241. This course teaches body mass regulation assessments, principles, and strategies. It is constructed with an additive point-based grading scheme, all-optional assignments (a student has the autonomy to complete any combination of assignments to get to their desired grade/goal), a strong supportive network, and real-world relevant topics (diabetes, disordered eating, weight control, supplements and safety, etc.). 

To maintain all assignments as optional while ensuring that students are on track to the learning objectives, Bodary assigns significantly more points to certain assignments to encourage completion. Some assignments include personal dietary intake and physical activity tracking, case studies, participation and reflections on dietary and physical challenges, and more. 

In Winter 2023, he decided to give students more freedom to engage with the class lectures on top of the existing setup. Students could choose from three distinct sections: the in-person section, the synchronous virtual section, or the asynchronous virtual section. In the in-person section, students were required to attend lectures in person. In the synchronous virtual section, students could participate in lectures online while being live-streamed. The asynchronous virtual section allowed students the freedom to watch lecture recordings at their convenience without the obligation to attend lectures in real-time. 

Did students in different sections perform differently in this course? The short answer is no, not significantly.

“Those who are remote do not have the ease of popping out a question, [meaning the ability to raise their hand and spontaneously ask questions], so that is one difference to consider. However, we maintain a pretty active [asynchronous] Q/A space. I don’t believe that they ‘performed’ differently,” Bodary said.   

Students engage with the course content differently, but they are all motivated and learning in their own way. In fact, to find out students’ motivations in this course, Bodary deployed a U-M Maizey project. U-M Maizey is a generative AI customization tool that allows faculty, staff and students to build their a U-M GPT chatbot trained on a custom dataset. Bodary set up Maizey in the Fall 2023 term for the same course with a similar structure and prompted Maizey: What is the primary motivation of students? 

By evaluating students’ activity data, Maizey summarized that students are primarily motivated by finding course materials relatable and beneficial to improving their personal and loved ones’ health and well-being, connecting knowledge and issues they garnered in their daily lives to class content, and implementing course content in real-world problems. 

Looking at this example, three key characteristics emerge: controlled freedom for students to choose how to engage with the course, opportunities for students to make personal connections with course content, and possibilities for students to apply course content in real-world situations. 

Tying these characteristics back to gameful pedagogy, there is alignment between them and the three components of SDT – autonomy, belongingness, and competency. Furthermore, the additive grading system and all-optional assignment design support student exploration and agency to choose assignments and coursework.  The course format, whether in-person or online, didn’t impact students’ motivation. Instead, the fact that students can choose their own way to participate in the class may motivate them even more. 

What’s important here isn’t modality (online, in-person, or asynchronously) but rather the content and design of the course. The success of MOVESCI 241 hinges on a carefully designed course where students can successfully meet the learning goals regardless of how they engage. The design of MOVESCI 241 is gameful, but not all gameful courses are designed this way. If you want to use gameful pedagogy to increase engagement in your course, you can start with these steps. You can also check out GradeCraft, a learning management system (LMS) built at the center to support gameful courses. Some key features of GradeCraft that make it a perfect companion for gameful courses are the additive grading system, mechanisms for tracking tangible progress (points planner, levels, unlocks, and badges), and functions for flexibility (highly tailorable for both instructors and students). Finally, if you want to learn more about gameful pedagogy or GradeCraft, please email us at [email protected], and staff would be happy to set up a conversation with you.

References:

Deci, E. L., & Ryan, R. M. (2000). The “what” and “why” of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11(4), 227-268.

Educators can use generative AI to transform dense, technical material into clear, easily understandable content. This improves students’ comprehension and makes the learning experience more inclusive to a wider audience. While students are growing in their knowledge of complex academic topics, sometimes academic terminology can be a barrier. Particularly early in the course, students may not yet be familiar with the jargon and language of your subject matter. In addition, you may have learners in your course with a wide range of educational and cultural backgrounds. Some of your students may be from countries outside of the United States, and English may not be their first language. By demystifying complex concepts, jargon, and metaphors with generative AI, educators are empowered to create more equitable and effective learning environments for our diverse array of learners. 

For example, you can use the following example prompt to get started: 

In this prompt, we are asking ChatGPT to rewrite text to an 8-10th-grade reading level on the Flesch-Kincaid Grade Scale. This is the reading level recommended for a general adult lay audience. Feel free to adjust this to fit your target audience. 

Example: An Online Course on Neuroscience

Drafting

Now imagine that you are a renowned neuroscientist and a highly regarded faculty member at Michigan Medicine. You are interested in developing an online course that will bring neuroscience concepts to a lay audience. You are excited to get started, but as you begin to develop content, you quickly realize that your typical content is aimed at seasoned medical students and filled with jargon that may be daunting to those without prior knowledge. You realize that generative AI may be able to assist you in breaking down concepts into simpler terms. 

You fill in the example prompt with some of the text from one of your old in-person presentations with key concepts that you would like to include in this online course: 

In response to your input, ChatGPT gives you the following output: 

In this example, ChatGPT keeps all of the main concepts intact while using simpler language, providing definitions of terminology used (rather than removing it entirely), and breaking the large paragraph into more digestible, smaller paragraphs or chunks. 

Refining 

As a content expert, it is important to read through the output and ensure that all key concepts remain intact. It is also up to you to determine whether the revisions are sufficient and appropriate for your audience. You may choose to ask for stylistic revisions as well. For example, ChatGPT wrote the text as though the course is currently happening. However, you plan on delivering this information at the beginning of the course to talk about what the learner will learn. This is your preference. 

You can ask ChatGPT to revise with the following: 

ChatGPT will then go through and make the requested revisions to the text using the appropriate tense that you indicated in your input: 

Continue to refine as needed. Consider feeding into the chat examples of your tone of voice so that the content is not only accessible for learners but also contains a human element. In addition, you can increase your expectation of language understanding as your students grow in their knowledge and your expectations of understanding increase.

Echoes of “Can we have a study guide?” still reverberate through the virtual classrooms, even as summer takes hold and the allure of relaxation sets in. Study guides offer a temporary solution to students’ hunger for knowledge, providing them with the fish they need to satisfy their immediate needs. This approach, however, creates a cycle of dependency, requiring another fix before the next test opens. This is not the way. Instead of spoon-feeding, students should be taught to fish.

Though study guides have their merits, their direct impact on learning is not always evident. Tests can be a significant source of stress for students, which in turn hampers their performance. Study guides can help alleviate this anxiety and improve exam scores (Dickson, Miller, & Devoley, 2005), but they don’t necessarily foster deep, long-term learning. If the goal is to guide students’ online study habits before a test, then they should receive guidance not only on what to study but also on how to study effectively. Problem Roulette is the way.

Problem Roulette is an invaluable personalized online learning tool that directs students’ attention to the study skills that work best for them. It offers a collection of previous test items for students to practice with and, starting this Fall 2023, will begin providing tailored study tips based on proven theory and algorithms designed to enhance test performance. In essence, Problem Roulette will not only feed but also teach students to fish. It will give them the confidence boost they crave through exposure to test-like items, while teaching them personally relevant study skills that can be applied to new situations. 

How will Problem Roulette work in online learning environments? In short, it will harness the power of gameful learning. As students engage with practice test items, the system will collect statistics on their performance, which will then be visualized and presented on a student-facing dashboard. This feedback will include information on the number of problems completed and the number of consecutive correct answers. These metrics will be compared with predefined volume and streak goals established through previous research (Black et al., 2023), known to maximize course performance. Consequently, the game for students becomes achieving their target volume and streak goals, which intrinsically incentivizes their study. To attain these goals, however, they must study effectively by consistently answering questions correctly in a row. As students strive to meet their volume and streak targets, they will simultaneously discover the study habits that yield the best results for them individually.

In the realm of online teaching, Problem Roulette emerges as an empowering force, equipping students with the skills they need to become self-sufficient learners. It shifts the focus from mere information consumption to active engagement, encouraging students to take charge of their own learning journey. By embracing Problem Roulette, educators can foster a generation of online students who not only excel academically but also possess the essential skills to adapt, learn, and thrive in the digital age.

Generative AI can be a valuable asset to instructors looking for assistance with creating various aspects of course design. For example, generative AI, such as ChatGPT, can be a valuable tool for educators in drafting learning objectives. Using GenAI in any setting is usually a process of drafting and then refining prompts until the desired result is achieved. In this article, we will outline some ways to generate and refine learning objectives for a course.

Learning objectives are concise statements that articulate what students are expected to learn or achieve in a course. They play a crucial role in guiding both teaching strategies and assessment methods, ensuring that educational experiences are focused and effective. Clear and well-defined learning objectives are essential for aligning educational activities with desired learning outcomes. By analyzing a vast array of educational content and pedagogical methods in its training data, AI can offer a wide range of learning objective recommendations, which educators can then build off of, using their knowledge as experts in the field. 

Articles

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Generative AI for Course Design: The Basics

Learn more foundational information about Generative AI
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Learning objectives and outcomes

How to craft good learning objectives for instruction

Using your preferred GenAI tool, here is an example prompt that you can use to get started: 

This example prompt can be modified to fit your needs. For example, you may choose to add more ideas and give additional context about the course. The more detail and context you provide in your input, the better the AI output will be. So please feel free to add in outlines, syllabi, or any other materials that may help your GenAI assistant better understand your vision. 

Example: An Online Course on the Cold War

Drafting Objectives

Now that we have our example prompt, let’s see an example of it in action. Imagine you are an instructor for an introductory online course on the Cold War. You plan to use ChatGPT to generate some ideas on potential learning objectives to get you started and guide your curriculum creation. You already have some general ideas on what you want to cover: causes, major events, and overall impact. You fill in the prompt as so: 

You press enter and ChatGPT provides you with the following learning objectives: 

Refining

It is now up to you as the expert to determine which learning objectives are the most relevant and how you should go about revising them. For example, you may look at the list and notice that there are no learning objectives that ask the learners to create something with the knowledge they’ve acquired throughout the course (e.g., a final project). You return to ChatGPT and ask the following: 

In response, ChatGPT provides you with the following: 

If you disagree with this suggestion, you can reply with “More?” to get additional ideas. ChatGPT will then provide you with a longer list: 

You can repeat this process as often as you’d like – adjusting the prompt and adding additional context (e.g., outlines, key ideas, information about your teaching style) to get better responses. When formulating responses for you, ChatGPT looks at the entire chat log so it is recommended that you continue to add to the same chat for best results.

In our next article, we’ll explore how to use Generative AI to improve accessible language in your course.

Introduction

If you have been anywhere where teaching is involved, you have probably heard mention of “learning styles.” “I’m a visual learner” vs. “I’m a hands-on learner” or “My instructor didn’t teach in my learning style” are all the types of commentary that are common when some individuals talk about their own learning. Although it is deeply appealing to be able to categorize individuals into easy methods of learning, unfortunately, it is deeply flawed, has little empirical evidence to support it, and might cause more problems than it solves.

What are learning styles?

To best understand why learning styles are problematic, it is important to clearly define learning styles. The idea of learning styles is that there are stable, consistent methods that individuals take in, organize, process, and remember information, and by teaching those methods, students learn better. 

One popular concept in learning styles posits that the modality of information is critical – a “visual” learner learns best by seeing versus an “auditory” learner who learns best by having things spoken or described to them. Learning style theory would suggest that by using visual aids, a visual learner would organize and retain information better than say, an auditory learner. The implication is that matching modality information to the modality of learning style is critical to student success.

At face value, the concept of learning styles makes sense. Individuals learn differently. Most educational settings are trying to reach large numbers of students in personalized ways.  It would be useful to have an easily applied theory that would help all students learn! As educators, we want to recognize the “uniqueness” of each student and help learners in any way we can. This desire has led educators to look for easier ways to navigate the complexities of teaching. Unfortunately, learning is not that simple.

Do learning styles really exist?

In general, most learning style theories make two presumptions: 

  1. Individuals have a measurable and consistent “style” of learning, and 
  2. Teaching to that style of learning will lead to better education outcomes, and conversely, teaching in a contradictory method would decrease achievement. 

In other words, if you are a visual learner, you should learn best if you see things, regardless of the situation. If you are a kinesthetic learner, you will learn best if you can physically manipulate something, regardless of the topic. However, neither of these two assumptions shows any grounding in research. These two propositions are where we can see the concept of learning styles breaking down.

Are learning styles measurable and consistent?

Did you know that there are actually over 50 different theories of learning styles by various researchers? Researchers have been trying for years to find a correlation between individuals and how to help learning. Some theories suggest the modality of learning matters (like the common VARK theory) while others propose details like time of day and temperature of the room define a learning style. One study that suggested using a cell phone was a learning style (Pursell, 2009).  Just the number of different styles makes it difficult to measure and make sense of an individual style. 

In addition, most learning style inventories rely on a student’s self-report about how they perceive they learn best. These self-reports are generally not validated in any way.  Generally, humans tend to be poor judges of our own learning. Therefore, these surveys are generally measuring “learner preference” rather than “learning style.” You may think you are an auditory learner but until it is validated that you objectively learn better through audio format, it is a preference, not a style. 

Also, when reporting results, many studies will rely on “student satisfaction” as a measure of success, or rely on students’ reflections as a measure of success in a class. For example, many measures of learning styles will ask students how they believe they learn best. Unfortunately, satisfaction with a class or a student’s recollections of success are subjective measures, and generally not accurate (Kirschner & van Merriënboer, 2013, Kirschner, 2017).  While understanding a learner’s preference is useful as is understanding student satisfaction with a lesson, it does not have the same weight as necessitating teaching to that preference. 

Finally, ​​”styles” are unstable and unreliable. The research on learning styles has suggested that these preferences may be unstable – they be topic-specific, but they also change over time (Coffield et al., 2004).  That means that although an individual may be a kinesthetic learner in history this week, that person is a visual learner in math when talking about calculus (but not about geometry), or prefers to learn how to ride a bike kinesthetically instead of reading about it in a book. This questions whether a learning style is a “trait” (or something stable and persisting for a person) or a “state” (something that is temporary and may change). Learning styles as a state of mind are not particularly useful. How can a teacher know the preference of an individual student today in a given subject? 

Does teaching a learning style result in better learning?

Even more importantly, however, is the second assumption – does teaching to an individual’s learning style lead to achievement? Simply put, there is no evidence that supports teaching to a person’s specified learning style results in better learning (Alley, et. al., 2023; Cuevas, 2015; Kirschner & van Merriënboer, 2013; Krätzig & Arbuthnott, 2006; Pashler et al., 2008; Rogowsky et al., 2020). No study has shown that teaching to an identified learning style results in better retention, better learning outcomes or student success. Instead, we see that teaching to a self-identified learning style has no impact on learning in children or adults (Krätzig & Arbuthnott, 2006; Paschler et al., 2008; Rogowsky et al., 2015, Rogowsky et al., 2020). Some research suggests that some students performed better on tasks when taught in a different modality than their self-identified “learning style” (Krätzig & Arbuthnott, 2006, Rogowsky et al., 2020). Most studies of learning styles use a methodology that uses multiple styles to all learners – meaning that there is no way to isolate learning style to teaching method. This leads us to ultimately conclude that while the concept of learning styles is appealing, at this point, it is still a myth.

Alternate explanations to learning styles

Anecdotally, there are many stories about the success of leveraging “learning styles.” If learning styles are not empirically supported, how are these successes explained? There are alternative explanations for why teaching in multiple methods increases achievement that do not prescribe students into style categories. Multi-modal learning explains how learning improves with various methods of teaching.  

Learning requires sustained attention. Therefore, if an educator can capture and maintain students’ attention, students’ learning outcomes likely improve.  Providing engagement with content in multiple forms – be it through hands-on activities, or different modalities – makes students pay attention to content in different ways, and requires learners to integrate knowledge in new ways. If an educator is using multiple methods and modalities, it’s just more interesting, and students pay more attention, which leads to better learning. Mayer and colleagues (2001, 2003) have extensively studied how students learn with visuals and audio, and the interaction of the two. What he and his colleagues suggest is that by providing dual streams of information in multiple methods engages learners to work harder at understanding the material, which leads to better learning. It may be that the research on learning styles is actually showing that teaching with different modalities is just more interesting to students rather than catering to a particular style of learning ​​(Krätzig & Arbuthnott, 2006).

Why learning styles are dangerous

While the intentions of learning styles are good, the implications of learning styles are more destructive than helpful.   On the positive side, reflecting on how one learns is always a lesson. However, by focusing on a style suggests that learners are passive vessels at the whim of the method of teaching. Ultimately, most educators want students to actively engage in their learning. The best learning takes place when an individual can connect and incorporate information into his or her personal experiences and understanding. By focusing on a student’s learning style we reinforce a simplistic view of learning. Learning styles suggest that individuals have one way to learn best. Unfortunately, learning is complex, and not easy. This is hard and takes time! It has very little to do with the way information is handed to a learner, but rather, how the learner processes that knowledge once they have it. It is important to remember – learning is within the control of the learner. 

Thinking critically about learning styles

If learning styles do not impact an individual’s ability to learn, why is there so much talk about them? Articles and books are still being published about learning styles and how to tailor teaching to reach every style. Research on teaching and learning is a complicated discipline, and being able to examine theories and concepts like learning styles critically is important to anyone working in education. The challenge is to keep a skeptical eye when you hear about research supporting learning styles and ask the right questions to make sure you are getting good information.

What should you think about the next time you encounter learning styles in the wild?

  1. What framework of learning styles are they referring to? Some are more empirically vetted than others. The most popular learning style VARK (Visual-Auditory-Read/Write-Kinesthetic) is also the least validated. Find out more about the learning style being discussed.
  2. How are they measuring both learning style and success? Are they self-reported? Are they looking at academic results or a self-report of satisfaction with learning?
  3. Is the study carefully controlled? Many studies fail to tailor the learning to a particular style. Rather, the lesson uses all the styles to reach all the students. There is no way to truly measure success.
  4. Learning styles can be controversial with some people. They aren’t necessarily harmful if they encourage people to reflect on teaching and learning in different ways. They can be harmful if students believe that their learning is outside their control.

References

Alley, S., Plotnikoff, R. C., Duncan, M. J., Short, C. E., Mummery, K., To, Q. G., Schoeppe, S., Rebar, A., & Vandelanotte, C. (2023). Does matching a personally tailored physical activity intervention to participants’ learning style improve intervention effectiveness and engagement? Journal of Health Psychology, 28(10), 889–899. https://doi.org/10.1177/13591053221137184

Coffield, F., Moseley, D., Hall, E., & Ecclestone, K. (2004). Should we be using learning styles?  What research has to say to practice: Learning & Skills Research Center.

Cuevas, J. (2015). Is learning styles-based instruction effective? A comprehensive analysis of recent research on learning styles. Theory and Research in Education, 13(3), 308–333. https://doi.org/10.1177/1477878515606621

Kirschner, P. A. (2017). Stop propagating the learning styles myth. Computers & Education, 106, 166–171. https://doi.org/10.1016/j.compedu.2016.12.006

Kirschner, P. A., & van Merriënboer, J. J. G. (2013). Do learners really know best? Urban legends in education. Educational Psychologist, 48(3), 169–183. https://doi.org/10.1080/00461520.2013.804395

Krätzig, G. P., & Arbuthnott, K. D. (2006). Perceptual learning style and learning proficiency: A test of the hypothesis. Journal of Educational Psychology, 98(1), 238–246. https://doi.org/10.1037/0022-0663.98.1.238

Lau, W. & Yuen, A.  (2009).  Exploring the effects of gender and learning styles on computer programming performance:  Implications for programming pedagogy.  British Journal of Educational Technology.  40(4), 696-712

Mayer, R. E., & Moreno, R. (2003). Nine ways to reduce cognitive load in multimedia learning. Educational Psychologist, 38, 43-52.

Pashler, H., McDaniel, M., Rohrer, D., & Bjork, R. (2008). Learning styles:  Concepts and evidence. Psychological Science in the Public Interest, 9(3), 105-119.

Pursell, D. P.  (2009)  Adapting to student learning styles:  Engaging students with cell phone technology in organic chemistry.  Journal of Chemical Education.  86(10), p1219-1222.

Rogowsky, B. A., Calhoun, B. M., & Tallal, P. (2015). Matching learning style to instructional method: Effects on comprehension. Journal of Educational Psychology, 107(1), 64–78. https://doi.org/10.1037/a0037478Rogowsky, B. A., Calhoun, B. M., & Tallal, P. (2020). Providing Instruction Based on Students’ Learning Style Preferences Does Not Improve Learning. Frontiers in Psychology, 11. https://www.frontiersin.org/articles/10.3389/fpsyg.2020.00164

Introducing Extended Reality (XR)

Extended Reality (XR) allows learners to reach beyond the classroom into another setting through 360 videos and other simulations that can be used on different platforms whether that is headsets, web browsers, or mobile devices. Creating these learning activities in XR allows learners to practice needed skills in a simulated environment.  These low-stakes practices enable students to try and fail, get feedback, and try again without the usual costs of in-person scenarios. Courses such as First Aid, electric wiring, and public speaking could be augmented with opportunities to practice the necessary skills and behaviors in a low-stakes environment. All courses could integrate XR whether in a classroom with headsets or online with mobile devices or web-based browsing. Digital accessibility considerations are not always at the forefront in design such as the visual, auditory, cognitive, and motor needs of learners. Yet they are necessary requirements to make sure all learners can participate in learning and not be left out as new technology is integrated into online classrooms. Thus questions such as these can arise amidst excitement – What are the accessibility considerations in the XR space? How accessible is XR?

There are research groups and associations such as the World Wide Web Consortium (W3C) and XR Access that focus their work on XR and accessibility to build collective knowledge and practice. Here at the University of Michigan, the Center of Academic Innovation has experts in XR and accessibility such as Pamela Saca, the learning experience designer for accessibility. She will provide insights into these questions along with the resources to dig into to make sure as innovation expands, so does access for all.

How XR makes learning experiences more accessible

While many immediately think of the accessibility limitations inherent in XR technology, there are accessibility benefits as well. XR promises great potential for communicating and engaging more effectively in a remote, immersive environment for many learners who may not have had the opportunity before the integration of XR. The aspects of XR allow for engagement in both technical and humanistic fields of study and in allowing practice for skills such as wiring. It is poised to impact any discipline where objects of study are spatially relevant, allow students to gain confidence in analytic skills, and increase access to things that would cost time, money, or safety (Cook and Lischer-Katz).

There are also specific tools that increase accessibility. When thinking about the 1 in 4 people in the United States with a disability (CDC), these benefits can allow students to be more active participants in the classroom while also enhancing the learning experience of content. XR features can increase accessibility by enhancing surround sound from one side of the body over the other, using a technology that allows a virtual reality headset to dynamically highlight sharp contrasts of picture quality in peripheral vision for visually impaired users and enabling walkability for those confined in a wheelchair through movements similar to walking around a boardroom table. XR tools support students to engage and change the tools so that they fit their needs and fulfill the vision of building the necessary knowledge, skills, and behaviors for their course.

Accessibility challenges with the use of XR

However, there are accessibility challenges with the use of XR, that can affect all learners, even without disabilities. Students working in noisy spaces may also have challenges hearing. Some students struggle with new technologies or have motion sickness when using a headset. Some XR tools like 360 degree videos or first person perspective movement depend heavily on motion controls. The technology requires the user to manipulate their body to control their movements and placements which forces the challenges in accessibility when there are learners who have difficulties with motion controls.

Planning for Accessibility

Although Pamela Saca, the Learning Experience Designer for Accessibility at the Center for Academic Innovation, believes that extended reality could support many people in their learning, she knows nothing can be 100% accessible because one thing that “works for one person will be in direct conflict for what might work for another person.” In her work in design teams, a change made to help one type of learner and their specific accessibility needs may make it more difficult for another. Therefore, she suggests the following considerations that can help design teams and instructors make more inclusive choices.

  1. Consider accessibility from the beginning. The XR collaborative recommends planning XR experiences explicitly considering accessibility at the start of your project. It’s more efficient and less expensive than having to remediate. Think about the types of learners you may have in your course and what kind of needs they may have. This could include captioning audio or providing alternatives for physical movements. There are resources for testing accessibility whether that be through user testing before launch, XR Guidelines, or the W3C amongst others that need to be implemented throughout the design process from ideation to implementation. 
  2. Build with an audience in mind that is as inclusive as possible, or better yet, involve people with disabilities as members of the course design, managers, and testers. You may find challenges you hadn’t anticipated due to your own design bias.
  3. Test the learning activity with a diverse group of people to ensure ample feedback and to be able to build in alternative activities if it is not 100% accessible. During one set of user testing, what designers thought to be a great design instead had a lot of challenges. The XR experience had to be changed to accommodate the broad population that would be using it, even if it didn’t align with the originally planned experience.

Extended reality is a tool that can be used to enhance learning through low-stakes practice, continuous feedback, and real-life situations. It, like many other learning technologies, has limitations and introduces the possibilities for exclusion whether that be because of technological difficulties, inaccessibility, or other issues unknown to the designer. Extended reality, like many technological innovations, is exciting but should also be used for expanding learning for all.    

References

CDC: 1 in 4 US adults live with a disability | CDC Online Newsroom | CDC. (2019, April 10). https://www.cdc.gov/media/releases/2018/p0816-disability.html

Cook, M., & Lischer-Katz, Z. (2020). Practical steps for an effective virtual reality course integration. College & Undergraduate Libraries, 27(2–4), 210–226. https://doi.org/10.1080/10691316.2021.1923603

Additional Resources

XR Access: A community committed to making virtual, augmented, and mixed reality (XR) accessible to people with disabilities

World Wide Web Consortium: The W3C mission is to lead the World Wide Web to its full potential by developing protocols and guidelines that ensure the long-term growth of the We

How this will help:

Identify ways that you might encourage active participation in web conferencing sessions.
Know where to find resources related to creating participatory environments.

The basics

When groups including classes meet in real-time online via a video conferencing tool, it’s tempting to just use the time for a presentation or a question and answer session. However, there are ways that you can deliberately use technology in these sessions to enable meaningful participation, deeper learning, and stronger connections.

There are two basic ways to encourage participation in this environment: 

  1. Utilize activities that can be completed by everyone at the same time. For example, you could post a question or prompt in the chat feature of your videoconference tool and then ask everyone to respond at the same time (called a “chatterfall” or “chatstream” or “backchannel”). Another easy technique is asking everyone to contribute simultaneously through an annotation feature or shared workspace such as a Google doc.
  2. Break the whole group up into smaller groups. In classes larger than 5, it helps to create pairs or smaller groups using breakout rooms. Depending on the size of your class, you can also easily scaffold a series of small group conversations (e.g. first as pairs, then as groups of four, etc) by combining breakout rooms.

When planning participatory synchronous sessions, feel free to keep the technology simple: we recommend using Zoom and a tool from the Google suite (such as docs or slides). Think about activities that you’ve run in-person and then work to adapt them in order to optimize the opportunities afforded in a remote environment. Consider the essence of that activity and build out from there rather than trying to translate it directly. Although technology can often help, sometimes activities just don’t work as well in a remote environment, and that’s okay. In this way, you’ll be using technology deliberately in the service of your goals rather than using technology for its own sake. 

Accessibility is another major consideration when running participatory virtual classes or meetings. Before meeting remotely, you’ll want to get a sense of any accommodations that your students may have and work to make sure that all shared materials are accessible and easy to use. In understanding the needs of your students before a meeting, you can choose the activities and/or the technologies that will work best for that particular group. Additionally, it’s important to combine synchronous meetings with robust asynchronous tools in order to maximize the accessibility of your course. 

For specific ideas and activities that you might try, check out our Facilitation Guide: Participatory Sessions in a Virtual Environment. This guide is designed for those new to teaching or facilitating remotely and is built around using Zoom and the Google suite to encourage participation. It includes sections covering general recommendations (such as those found below in the Practical Tips), ideas leveraging specific tech features such as chat and breakout rooms, and an appendix that walks you through how to use Zoom if you need help with the technology. 

The guide also includes full instructions for a number of activities. These activities are largely centered on Liberating Structures, a suite of activities designed to encourage better collaboration and full participation by all group members. However, these activities will feel very familiar for a teaching environment. For example, 1-2-4-All is a kind of think-pair-share, Carousel Brainstorm is a series of brainstorms that build upon one another, and Shift and Share is a set of rotations for small group presentations.

Practical Tips

If you’re looking to encourage more active participation in a remote class or meeting, here are a few of the general recommendations taken from the facilitation guide to get you started: 

  • Build an agenda with ample time for activities and breaks.  

Because there is so much to process when meeting remotely, you should be prepared for activities to take longer, and Zoom fatigue is real. You’ll want to create an agenda that includes plenty of time for all activities as well as breaks for classes longer than 60 minutes. 

  • Create separate, shared workspaces for small groups that include all activity instructions. 

If you have small groups working in breakout rooms, create a dedicated workspace for each small group that includes all of the activity instructions and space for them to record notes (called a “harvest”). This workspace helps to keep small groups on track, allows you to monitor progress, and leaves documentation for everyone in the class to use—not just that small group. See the Template Slides and Template Text Collaboration Document in the Resources section below for examples of harvest spaces.  

  • Set clear expectations at the beginning. 

It helps to give students some expectations and guidelines so that you are creating a comfortable environment for participation. Some ideas include:  

  • Ask students to mute themselves unless speaking. Be clear that you’ll mute anyone who doesn’t abide by this expectation. 
  • Recommend that students configure their screens so that they can keep the chat window open during the entire class, rather than flipping back and forth. 
  • Encourage students to keep a piece of paper and writing utensil nearby.  
  • Let everyone know that video conference tools such as Zoom are strict facilitators; for instance, they will probably be whisked away from a breakout room while in the midst of a sentence. 
  • Acknowledge that a remote class will feel different than a face-to-face class, and that’s okay.
  • Enlist students to help with facilitation. 

There will be some additional responsibilities and considerations when meeting in a videoconference session, and it’s easy to become overwhelmed. To help with this, consider having 1-2 students act as “backchannel” moderators for the class. These students could be responsible for keeping track of questions, making sure all activity instructions are posted in the chat, and/or possibly summarizing the session at the end.

Resources

University of Michigan

Other resources